Effective Date: [Insert Date]
Website: farelfashion.com
Company Email: info@farelfashion.com
This Privacy Policy explains how Farel Fashion (“Farel Fashion,” “we,” “us,” or “our”) collects, uses, stores, shares, protects, and processes personal information when you access or use our website, online store, products, services, checkout, customer account features, communications, marketing channels, or any related services available through farelfashion.com (collectively, the “Website”).
By accessing the Website, creating an account, placing an order, contacting us, subscribing to communications, or otherwise interacting with Farel Fashion, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended to comply with applicable privacy and data protection requirements, including the laws of the United Arab Emirates, where applicable.
Farel Fashion operates an online fashion store through farelfashion.com. We collect and process personal information for purposes related to operating the Website, managing customer accounts, processing orders, delivering products, providing support, improving services, preventing fraud, complying with legal obligations, and conducting lawful business activities.
For privacy-related questions, you may contact us at:
Email: info@farelfashion.com
Website: farelfashion.com
We may collect personal information directly from you, automatically through the Website, or from third-party service providers involved in our business operations.
We may collect information that you voluntarily provide, including:
Full name.
Email address.
Phone number.
Billing address.
Shipping address.
Account login details.
Order details.
Product preferences.
Size and fit information when provided by you.
Customer support messages.
Return, exchange, or refund requests.
Reviews, comments, feedback, or other content you submit.
Marketing subscription preferences.
Any other information you choose to provide.
When you place an order, we may collect and process information related to your purchase, including:
Products ordered.
Order value.
Payment status.
Delivery method.
Shipping tracking information.
Return or exchange history.
Customer service history.
Fraud prevention and verification information.
We do not intentionally store full payment card details on our own systems. Payment information may be processed by third-party payment providers according to their own security standards and privacy policies.
When you use the Website, certain technical and usage information may be collected automatically, including:
IP address.
Device type.
Browser type.
Operating system.
Pages viewed.
Products viewed.
Time spent on the Website.
Referring website or campaign source.
Approximate location based on IP address.
Clicks, browsing actions, and shopping behavior.
Cookies, pixels, and similar tracking technologies.
This information helps us operate the Website, improve user experience, analyze performance, protect security, detect fraud, and measure marketing effectiveness.
We may receive information from third-party providers, such as:
Payment processors.
Shipping and delivery partners.
Analytics providers.
Advertising platforms.
Email and SMS marketing tools.
Fraud prevention tools.
Social media platforms.
Customer support systems.
Website hosting and technology providers.
The information received depends on your interaction with the Website and the services used to support our operations.
We may use personal information for the following purposes:
To operate and maintain the Website.
To create and manage customer accounts.
To process, confirm, fulfill, and deliver orders.
To process payments and refunds.
To communicate about orders, deliveries, returns, exchanges, and support requests.
To provide customer service.
To personalize your shopping experience.
To recommend products or improve product presentation.
To manage promotions, offers, discounts, and campaigns.
To send marketing communications where permitted.
To analyze Website performance and customer behavior.
To improve products, services, Website design, and user experience.
To detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity.
To enforce our Terms & Conditions and other policies.
To comply with legal, tax, accounting, regulatory, and reporting obligations.
To protect our rights, property, business interests, customers, and third parties.
To establish, exercise, or defend legal claims.
We will not use your personal information for purposes that are incompatible with this Privacy Policy unless permitted by law or with your consent where required.
Where applicable under data protection laws, we may process your personal information based on one or more of the following legal bases:
Performance of a contract: to process and deliver your order, manage your account, provide customer support, and fulfill our obligations to you.
Consent: where you have given consent, such as for certain marketing communications or optional cookies, where required.
Legal obligation: to comply with tax, accounting, consumer protection, regulatory, or other legal requirements.
Legitimate business interests: to operate the Website, improve services, prevent fraud, protect security, analyze performance, and manage business operations.
Legal claims: to establish, exercise, or defend legal rights.
Where processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual limitations.
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the Website and improve its functionality.
These technologies may be used to:
Keep items in your cart.
Remember your preferences.
Enable account login and checkout functions.
Improve Website security.
Analyze traffic and user behavior.
Measure advertising and campaign performance.
Personalize content and product recommendations.
Support retargeting or remarketing campaigns where permitted.
You may be able to control cookies through your browser settings or cookie consent tools, where available. Disabling certain cookies may affect Website functionality, checkout, account access, or shopping experience.
If you subscribe to marketing communications or otherwise provide consent where required, we may send you promotional emails, offers, product updates, new collection announcements, cart reminders, or other marketing messages.
You may opt out of marketing emails by using the unsubscribe link included in the email or by contacting us at info@farelfashion.com.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, including order confirmations, delivery updates, account notices, policy updates, security notices, and customer support communications.
We may share personal information with trusted third parties where necessary for business, operational, legal, or security purposes. These may include:
Payment processors.
Banks and financial institutions.
Shipping and courier companies.
Website hosting providers.
E-commerce platform providers.
IT and security service providers.
Analytics and performance tools.
Marketing and advertising platforms.
Email, SMS, and communication providers.
Customer support tools.
Professional advisors, including lawyers, accountants, auditors, and consultants.
Government authorities, courts, regulators, or law enforcement where required by law.
We do not sell personal information in the ordinary meaning of selling customer data for direct monetary payment. However, certain advertising or analytics technologies may be considered data sharing under some privacy laws. Where required, we will provide applicable choices or consent mechanisms.
Payments made through the Website may be processed by third-party payment service providers. These providers may collect and process payment details, transaction information, fraud prevention data, billing information, and authentication information.
We are not responsible for the privacy practices, security practices, errors, delays, declines, or actions of third-party payment processors. Your use of payment services may be subject to the payment provider’s own terms and privacy policy.
To fulfill and deliver your order, we may share necessary information with shipping, courier, logistics, customs, and delivery partners. This may include your name, delivery address, phone number, email address, order details, and tracking information.
Delivery partners may use this information to arrange, process, track, and complete delivery, or to contact you regarding your shipment.
Because we may use service providers, platforms, servers, payment processors, analytics tools, marketing tools, and technology providers located in different countries, your personal information may be transferred to, stored in, or processed outside the United Arab Emirates or your country of residence.
Where required by applicable law, we will take reasonable steps to ensure that international transfers are subject to appropriate safeguards, contractual protections, or lawful transfer mechanisms.
By using the Website and providing your information, you acknowledge that your personal information may be processed in countries that may have different data protection laws from your country of residence.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
Order and transaction records.
Customer account status.
Legal, tax, and accounting obligations.
Fraud prevention and security needs.
Customer support history.
Dispute resolution and legal claims.
Marketing preferences.
Business recordkeeping requirements.
When personal information is no longer required, we may delete, anonymize, archive, or securely restrict access to it, subject to applicable law and technical limitations.
We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, destruction, or unlawful processing.
However, no website, internet transmission, payment system, storage system, or electronic communication method is completely secure. We cannot guarantee absolute security of personal information.
You are responsible for keeping your account login details confidential and for notifying us immediately if you suspect unauthorized access to your account.
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to legal exceptions.
Request restriction of certain processing activities.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request data portability where applicable.
Object to certain automated processing where applicable.
Lodge a complaint with a competent data protection authority where applicable.
To exercise privacy rights, contact us at info@farelfashion.com. We may need to verify your identity before responding to your request.
We may refuse, limit, or delay a request where permitted by law, including where the request is excessive, unlawful, impossible, affects the rights of others, conflicts with legal obligations, or relates to records we must retain.
The Website is not intended for children under the age of 18, or under the age of majority in their jurisdiction. We do not knowingly collect personal information from children without appropriate consent.
If we become aware that we have collected personal information from a child without required consent, we may delete such information where required by law.
Parents or guardians who believe that a child has provided personal information may contact us at info@farelfashion.com.
If you create an account on the Website, we may store information necessary to manage your account, including your name, email address, order history, saved addresses, preferences, and account activity.
You are responsible for ensuring that account information remains accurate and for keeping login credentials confidential. We may suspend or terminate accounts used in a fraudulent, abusive, unlawful, or harmful manner.
If you submit reviews, comments, testimonials, photos, or other public content, such content may be visible to other users or used by Farel Fashion for business, marketing, or promotional purposes, subject to our Terms & Conditions and applicable law.
Do not submit personal information or content that you do not want to be publicly visible.
The Website may contain links to third-party websites, social media pages, plugins, payment pages, delivery tracking pages, or other external services.
We are not responsible for the privacy policies, security practices, content, accuracy, or conduct of third-party websites or services. Your use of third-party services is at your own risk and subject to their own terms and privacy policies.
We may process personal information to detect, prevent, investigate, and respond to fraud, suspicious transactions, unauthorized access, abuse, chargebacks, policy violations, technical attacks, or other harmful activity.
This may include reviewing order details, payment information, IP addresses, device information, location indicators, account activity, transaction patterns, and communication history.
We reserve the right to refuse, cancel, suspend, or investigate orders or accounts where fraud, abuse, or security risk is suspected.
If Farel Fashion undergoes a business transaction, such as merger, acquisition, restructuring, sale of assets, investment, financing, transfer of business operations, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
We may disclose or process personal information where we believe it is necessary or appropriate to:
Comply with applicable laws and regulations.
Respond to lawful requests from authorities.
Cooperate with courts, regulators, law enforcement, or government agencies.
Enforce our Terms & Conditions and policies.
Protect our legal rights, customers, business, systems, property, and safety.
Prevent fraud, abuse, security incidents, or unlawful activity.
We may update, revise, or replace this Privacy Policy at any time at our sole discretion. Any changes will be posted on this page with an updated effective date.
Your continued use of the Website after changes are posted means you acknowledge the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically.
If you have questions, requests, or concerns regarding this Privacy Policy or how we handle personal information, please contact us at:
Farel Fashion
Email: info@farelfashion.com
Website: farelfashion.com
This Privacy Policy is drafted to provide strong commercial and operational protection for Farel Fashion while addressing common privacy compliance requirements. However, privacy obligations may vary depending on business location, customer location, technology tools, payment providers, marketing tools, and applicable regulations. Farel Fashion should have this Privacy Policy reviewed by a qualified legal professional before publication.
