Effective Date: [Insert Date]
Website: farelfashion.com
Company Email: info@farelfashion.com
This Refund and Returns Policy explains the conditions under which Farel Fashion (“Farel Fashion,” “we,” “us,” or “our”) may accept returns, exchanges, refunds, cancellations, and related requests for products purchased through farelfashion.com (the “Website”).
By placing an order through the Website, you agree to this Refund and Returns Policy, our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, and any other applicable policies published on the Website.
This policy is designed to protect product quality, hygiene, inventory integrity, customer fairness, and the commercial interests of Farel Fashion, while complying with applicable laws of the United Arab Emirates where required.
Farel Fashion may accept eligible return, exchange, or refund requests only if the request complies fully with this policy.
Submitting a return, exchange, or refund request does not guarantee approval. All requests are subject to review, product inspection, order verification, fraud checks, and compliance with this policy.
We reserve the right to refuse any return, exchange, refund, cancellation, replacement, or store credit request where the product or request does not meet the conditions stated in this policy.
To request a return or exchange, you must contact us within [Insert Timeframe, e.g., 7 days] from the date the order is delivered.
Requests submitted after this period may be refused, unless otherwise required by applicable law.
To start a request, contact us at:
Email: info@farelfashion.com
You must include:
Order number.
Full name used for the order.
Email address or phone number used for the order.
Product name.
Reason for the request.
Clear photos of the product, packaging, tags, and any issue claimed.
Any other information requested by Farel Fashion.
To be eligible for return, the product must be:
Unused.
Unworn.
Unwashed.
Unaltered.
Undamaged.
Free from stains, makeup, perfume, deodorant, smoke, odors, pet hair, marks, or signs of wear.
In the same condition as received.
With all original tags, labels, packaging, accessories, garment bags, and protective materials intact.
Accompanied by proof of purchase.
Approved in advance by Farel Fashion before being shipped back.
Products returned without prior approval may be refused, rejected, returned to the customer, or held without refund.
For hygiene, quality, customization, inventory, and commercial reasons, certain items may not be eligible for return, exchange, or refund.
Non-returnable and non-refundable items may include:
Products marked as final sale.
Discounted, clearance, promotional, or sale items, unless otherwise stated.
Customized, altered, tailored, personalized, or made-to-order products.
Products worn, washed, used, damaged, stained, scented, altered, or missing tags.
Products with makeup, perfume, deodorant, smoke, body odor, pet hair, or other contamination.
Products damaged by improper handling, storage, cleaning, ironing, steaming, washing, or misuse.
Products returned outside the approved timeframe.
Products returned without original packaging, labels, accessories, or proof of purchase.
Gift cards, vouchers, or digital products, if applicable.
Any item that cannot be resold for hygiene, quality, or commercial reasons.
We reserve the right to determine, at our sole discretion, whether a returned product is eligible for return, exchange, refund, partial refund, store credit, or rejection.
Eligible products may be exchanged subject to product availability and approval by Farel Fashion.
Exchanges may be available for size, color, or another product, depending on stock and policy conditions.
If the requested replacement item is unavailable, we may offer one of the following at our discretion:
Store credit.
Alternative product option.
Refund where applicable.
Return of the original item to the customer.
The customer may be responsible for shipping fees, price differences, taxes, customs charges, or additional costs related to an exchange.
We do not guarantee that exchange items will remain available during the return process.
Refunds, where approved, will be processed after the returned product is received, inspected, and confirmed to meet all eligibility conditions.
Approval of a refund is not guaranteed until inspection is completed.
If approved, refunds may be issued to the original payment method, as store credit, or by another method selected by Farel Fashion, depending on the nature of the order, payment method, and applicable circumstances.
Refund processing times may vary depending on payment providers, banks, card issuers, and financial institutions. Farel Fashion is not responsible for delays caused by third-party payment processors or banks.
We reserve the right to issue a partial refund instead of a full refund where appropriate, including but not limited to cases where:
The product is returned with minor signs of handling.
Packaging, tags, accessories, or materials are missing or damaged.
The product value has been reduced.
Shipping or operational costs were incurred.
Fees were charged by third-party payment providers.
The return caused additional administrative, logistics, or inspection costs.
Partial refunds are determined at the sole discretion of Farel Fashion, subject to applicable law.
Unless the return is approved due to a verified mistake by Farel Fashion or a confirmed product defect, the customer is responsible for all return shipping costs.
Original shipping fees, delivery charges, cash-on-delivery fees, customs duties, import taxes, payment processing fees, and other third-party charges are generally non-refundable unless required by applicable law or expressly approved by Farel Fashion.
If a return shipment is lost, delayed, damaged, or misdelivered during return transit, the customer is responsible unless otherwise agreed in writing by Farel Fashion.
We strongly recommend using a trackable shipping method and retaining proof of shipment.
All returns must be approved by Farel Fashion before being sent back.
Do not ship any product back without receiving return instructions from us. Unauthorized returns may be refused, rejected, returned to the sender, or held without refund.
Receiving a returned product does not mean that a refund, exchange, or store credit has been approved.
All returned products are subject to inspection upon arrival.
We may reject a return if the product:
Has been worn, washed, used, altered, or damaged.
Has stains, odors, makeup, perfume, deodorant, smoke, pet hair, or other contamination.
Is missing tags, labels, packaging, or accessories.
Is not the same item originally shipped.
Shows signs of misuse, negligence, improper care, or intentional damage.
Was returned outside the approved timeframe.
Does not match the approved return request.
Is otherwise not suitable for resale.
If a return is rejected, we may return the product to the customer at the customer’s expense or hold the item for a reasonable period pending customer instructions.
If you believe you received a damaged, defective, or incorrect product, you must contact us within [Insert Timeframe, e.g., 24 or 48 hours] from the date of delivery.
You must provide clear photos or videos showing:
The product.
The claimed issue.
The packaging.
The shipping label.
Tags and labels.
Any visible damage or defect.
We will review the claim and may request additional information.
A product is not considered defective simply because of minor color differences, natural fabric variation, slight measurement differences, styling expectations, personal fit preferences, or differences caused by screen display, lighting, photography, or device settings.
If we confirm that the product is defective, damaged before delivery, or incorrect due to our error, we may offer, at our discretion:
Replacement.
Exchange.
Repair, where applicable.
Store credit.
Refund.
Size guides, measurements, styling notes, and fit descriptions are provided for general guidance only.
The customer is responsible for selecting the correct size before placing an order.
Fit preferences vary by body shape, styling expectations, fabric type, cut, and personal preference. A product will not be considered defective solely because it does not fit as expected.
Returns or exchanges for size-related reasons may be accepted only if the product meets all return eligibility conditions and the request is submitted within the required timeframe.
Order cancellation requests must be submitted as soon as possible by contacting info@farelfashion.com.
We do not guarantee that cancellation requests can be accepted after an order has been placed.
Orders may not be cancellable once they have been processed, packed, customized, prepared for dispatch, shipped, or handed to the delivery carrier.
If a cancellation is approved, any refund may be subject to deductions for payment processing fees, administrative costs, customization costs, shipping preparation costs, or other costs already incurred, where permitted by applicable law.
If a customer refuses delivery, fails to respond to the courier, provides an incorrect address, does not collect the shipment, or otherwise causes the order to be returned, Farel Fashion may deduct applicable costs from any refund.
These costs may include:
Original shipping fees.
Return shipping fees.
Customs duties.
Storage fees.
Courier charges.
Administrative fees.
Payment processing fees.
Any loss or damage caused by the failed delivery.
Refunds may be denied or reduced where the refused or unclaimed shipment causes loss, damage, or unrecoverable costs.
For international orders, customers are responsible for customs duties, import taxes, clearance fees, VAT, brokerage charges, and any other local charges unless expressly stated otherwise.
These charges are not refundable by Farel Fashion.
If an international shipment is refused, abandoned, returned, delayed, or destroyed due to customs issues, unpaid duties, import restrictions, or customer refusal, the customer may be responsible for all related costs.
Refunds for international orders may be denied or reduced to cover shipping, customs, return, storage, administrative, and other unrecoverable costs.
Where applicable, we may offer store credit instead of a refund.
Store credit may be subject to validity periods, usage restrictions, product availability, and specific conditions communicated at the time of issuance.
Store credit is generally non-transferable, non-refundable, and cannot be exchanged for cash unless required by applicable law.
If you have an issue with an order, you must contact us first at info@farelfashion.com so we can review and attempt to resolve the matter.
We reserve the right to dispute chargebacks that we believe are invalid, fraudulent, abusive, premature, or inconsistent with this policy, our Terms & Conditions, order records, shipping records, delivery confirmation, or customer communications.
Misuse of chargebacks may result in cancellation of services, refusal of future orders, account restriction, and legal action where appropriate.
We reserve the right to refuse returns, exchanges, refunds, replacements, store credit, or future orders where we suspect fraud, abuse, excessive returns, false claims, product switching, intentional damage, chargeback misuse, unauthorized resale, or other harmful conduct.
We may limit, suspend, or terminate customer accounts or purchasing ability where policy abuse is suspected.
If a product was purchased as a gift, returns or exchanges may be handled based on proof of purchase and our approval.
Refunds, where approved, may be issued to the original payment method used by the purchaser unless otherwise determined by Farel Fashion.
To the maximum extent permitted by applicable law, Farel Fashion reserves the final right to determine whether a product qualifies for return, exchange, refund, replacement, store credit, partial refund, or rejection.
Our decision will be based on order records, product condition, inspection results, policy requirements, applicable law, and any supporting evidence provided.
We reserve the right to update, revise, or replace this Refund and Returns Policy at any time at our sole discretion. Any changes will be posted on this page with an updated effective date.
Your continued use of the Website or placement of orders after changes are posted means you accept the updated policy.
For refund, return, or exchange requests, please contact us at:
Farel Fashion
Email: info@farelfashion.com
Website: farelfashion.com
This Refund and Returns Policy is drafted to provide strong commercial and operational protection for Farel Fashion while addressing common e-commerce return and refund requirements. Consumer protection, refund, return, and distance-selling obligations may vary by jurisdiction and customer location. Farel Fashion should have this policy reviewed by a qualified legal professional before publication.
