Effective Date: [Insert Date]
Website: farelfashion.com
Company Email: info@farelfashion.com
This Shipping & Delivery Policy explains how Farel Fashion (“Farel Fashion,” “we,” “us,” or “our”) handles order shipping, delivery, tracking, delays, failed delivery attempts, customs duties, and related matters for purchases made through farelfashion.com (the “Website”).
By placing an order through the Website, you agree to this Shipping & Delivery Policy, our Terms & Conditions, Privacy Policy, and any other applicable policies published on the Website.
Orders are processed after successful payment confirmation and verification of order details. Processing times may vary depending on product availability, order volume, payment verification, public holidays, operational requirements, or other business circumstances.
An order confirmation email does not mean that the order has been shipped. Once your order is processed and handed to the shipping carrier, you may receive a shipping confirmation or tracking details where available.
We reserve the right to delay, hold, cancel, or refuse shipment of any order if we suspect fraud, unauthorized payment, incorrect information, high-risk activity, inventory issues, pricing errors, delivery restrictions, or violation of our Terms & Conditions.
Farel Fashion may offer shipping to selected locations depending on carrier availability, operational capability, legal restrictions, and service coverage.
Shipping availability may change at any time without prior notice. We reserve the right to refuse or cancel orders to locations that are unsupported, restricted, remote, high-risk, inaccessible, or subject to delivery limitations.
If your shipping address is not serviceable, we may contact you for an alternative address or cancel the order and process any applicable refund according to our policies.
Estimated delivery timeframes displayed on the Website, at checkout, by email, or through customer support are estimates only and are not guaranteed unless expressly confirmed in writing by Farel Fashion.
Delivery times may be affected by factors outside our control, including but not limited to:
Courier or logistics delays.
Customs clearance procedures.
Incorrect or incomplete delivery details.
Failed delivery attempts.
Remote or restricted delivery areas.
Weather conditions.
Public holidays.
High order volumes.
Government actions or inspections.
Transportation disruptions.
Force majeure events.
Technical or operational issues.
Farel Fashion shall not be liable for delays caused by shipping carriers, customs authorities, third-party service providers, incorrect customer information, or circumstances beyond our reasonable control.
Shipping fees, if applicable, will be displayed at checkout before payment is completed. Shipping fees may vary depending on destination, delivery method, order value, package weight, product type, promotional offers, or carrier rates.
Shipping fees are generally non-refundable unless otherwise required by applicable law or expressly stated in our Refund, Returns & Exchange Policy.
We reserve the right to change shipping fees, free shipping thresholds, and delivery options at any time without prior notice.
You are responsible for providing complete, accurate, and up-to-date shipping information at the time of placing your order.
This includes, where applicable:
Full name.
Phone number.
Email address.
Complete delivery address.
Building name or number.
Apartment, villa, office, or unit number.
City, area, emirate, state, province, or region.
Postal code, if applicable.
Country.
Any delivery instructions required for access.
Farel Fashion is not responsible for delivery failure, delay, loss, return, additional charges, or misdelivery caused by incorrect, incomplete, outdated, inaccessible, or misleading shipping information provided by the customer.
If a package is returned to us due to incorrect or incomplete customer information, refusal of delivery, failure to respond to the courier, failed delivery attempts, or inability to access the delivery location, the customer may be responsible for additional shipping fees, return fees, re-delivery fees, administrative fees, or other related costs.
Where tracking is available, tracking details may be sent to the email address, phone number, or account associated with the order.
Tracking updates are provided by shipping carriers or logistics partners. We are not responsible for delays, inaccuracies, technical issues, or missing updates in carrier tracking systems.
If your tracking information shows no movement for an unusual period, you may contact us at info@farelfashion.com, and we will make reasonable efforts to assist, subject to carrier policies and response times.
Shipping carriers may attempt delivery according to their own policies. If delivery fails because the customer is unavailable, unreachable, refuses delivery, provides incorrect contact details, provides an incomplete address, or fails to cooperate with the courier, the shipment may be returned, delayed, held, or cancelled.
Farel Fashion is not responsible for failed delivery caused by customer unavailability, incorrect information, refusal to receive the order, failure to answer courier calls, or failure to collect the shipment where required.
Additional charges resulting from failed delivery, return shipping, storage, re-delivery, or address correction may be charged to the customer.
An order may be considered delivered when the shipping carrier confirms delivery to the address, recipient, reception desk, security desk, mailroom, designated pickup point, or another delivery location associated with the shipping address.
Where permitted by applicable law, risk of loss, delay, or damage may transfer to the customer once the order has been handed to the shipping carrier or marked as delivered by the carrier.
If tracking shows that the order has been delivered but you claim that you did not receive it, you must contact us promptly at info@farelfashion.com. We may request supporting information and may open an investigation with the carrier. Carrier investigation results may determine whether any replacement, refund, or other resolution is available.
Farel Fashion does not guarantee replacement or refund for shipments marked as delivered by the carrier unless required by applicable law or confirmed after carrier investigation.
If your package appears visibly damaged upon delivery, you should, where possible:
Refuse the delivery or record the damage with the courier.
Take clear photos of the outer packaging before opening.
Take clear photos of the product and packaging after opening.
Contact us promptly at info@farelfashion.com.
Claims for damaged packages must be submitted within [Insert Timeframe, e.g., 24 or 48 hours] of delivery. Late claims may be refused if we cannot verify the issue or file a claim with the carrier.
Damage caused by shipping carriers, mishandling after delivery, improper opening, customer misuse, or storage conditions outside our control may not qualify for refund, replacement, or exchange.
For international orders, customs duties, import taxes, VAT, clearance fees, brokerage fees, local charges, or other government-imposed costs may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping fee and are the responsibility of the customer.
Farel Fashion is not responsible for customs delays, rejected shipments, import restrictions, customs inspections, additional duties, tax charges, clearance failures, or any action taken by customs authorities or government agencies.
If a customer refuses to pay customs duties, import taxes, or clearance fees, the shipment may be abandoned, returned, destroyed, delayed, or held by customs. In such cases, the customer may be responsible for all related costs, including shipping fees, return fees, customs charges, storage fees, administrative fees, and any loss incurred by Farel Fashion.
Refunds for refused international shipments may be denied or reduced to account for costs incurred.
Some products may be subject to shipping limitations based on destination laws, courier rules, customs restrictions, or operational requirements.
We reserve the right to cancel or refuse any order if shipping the product to the destination is restricted, prohibited, impractical, high-risk, or commercially unreasonable.
Customers are responsible for ensuring that products ordered from the Website can be legally imported, received, and used in their destination country or region.
If you need to change your shipping address after placing an order, you must contact us immediately at info@farelfashion.com.
We cannot guarantee that address changes can be made after an order is placed. Once an order has been processed, packed, dispatched, or handed to the carrier, address changes may not be possible.
If an address change is possible, additional fees or delivery delays may apply.
We reserve the right to ship items in separate packages or partial shipments depending on product availability, warehouse location, carrier requirements, or operational needs.
If your order is shipped in multiple packages, you may receive more than one tracking number. Delivery times may differ between packages.
If a shipment is significantly delayed, lost, or missing, we may assist by contacting the carrier and opening an investigation where applicable.
Carrier investigations may require time and are subject to the carrier’s rules, timelines, and final decision. We are not responsible for delays in carrier investigations.
Refunds, replacements, or credits for lost shipments may be subject to carrier confirmation, investigation results, insurance coverage, applicable law, and our internal review.
Farel Fashion reserves the right to refuse refund or replacement requests where the shipment is marked as delivered, the customer provided incorrect information, the customer failed to cooperate with delivery, or fraud or abuse is suspected.
If a shipment is returned to us because it was unclaimed, refused, undeliverable, incorrectly addressed, or not collected from a pickup point, we may contact you regarding next steps.
The customer may be responsible for:
Original shipping fees.
Return shipping fees.
Re-delivery fees.
Customs or duty charges.
Storage charges.
Administrative costs.
Any loss or damage occurring during return transit.
If the customer does not respond within a reasonable time, we may cancel the order, deduct applicable costs, and process any remaining refund according to our policies and applicable law.
If you request or allow delivery to a third party, workplace, reception desk, hotel, mailroom, building security, concierge, shared accommodation, pickup location, or any similar location, delivery to that location may be considered completed once confirmed by the carrier.
Farel Fashion is not responsible for loss, theft, delay, damage, or misplacement after delivery has been made to such location or accepted by a person at the delivery address.
Farel Fashion shall not be liable for any shipping delay, delivery failure, loss, damage, additional cost, or inability to perform caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, epidemics, war, terrorism, civil unrest, strikes, labor disruptions, government restrictions, customs delays, transportation interruptions, courier failures, supply chain disruptions, power outages, internet failures, cyberattacks, or other force majeure events.
We reserve the right to refuse service, cancel orders, restrict accounts, block future purchases, or take legal action where we believe a customer is abusing shipping, delivery, return, refund, chargeback, or customer support processes.
Examples of abuse may include repeated false claims, fraudulent non-delivery claims, chargeback misuse, refusal of delivery without valid reason, manipulation of addresses, suspicious order patterns, or attempts to obtain products without payment.
We reserve the right to update, revise, or replace this Shipping & Delivery Policy at any time at our sole discretion. Any changes will be posted on this page with an updated effective date.
Your continued use of the Website or placement of orders after changes are posted means you accept the updated policy.
For shipping and delivery questions, please contact us at:
Farel Fashion
Email: info@farelfashion.com
Website: farelfashion.com
This Shipping & Delivery Policy is drafted to provide strong commercial and operational protection for Farel Fashion. Shipping, customs, consumer protection, and e-commerce obligations may vary by jurisdiction and delivery destination. Farel Fashion should have this policy reviewed by a qualified legal professional before publication.
